Чем мы можем помочь?

Ответы на вопросы о заказах, доставке, возврате, уходе за товарами и подарочных картах.

Заказы и доставка

Куда доставляет MARGUS?

We currently deliver across Latvia from our fulfilment warehouses in Riga and central Europe.

Available carriers, parcel locker or courier options, prices and any free-delivery threshold are shown at checkout for your destination.

Delivery within Latvia usually takes 1–4 business days after dispatch. Weekends, public holidays and carrier delays can affect the estimate.

As soon as your order is dispatched, we will send a tracking link by email and/or SMS. Tracking can take a short time to update after the carrier receives the parcel.

Contact us at info@margus.lv as soon as possible. We will do our best to help before the parcel is packed, but changes cannot be guaranteed after dispatch.

Email info@margus.lv as soon as reasonably possible with your order number, a description and clear photos of the parcel and products. Keep the packaging until we confirm the next step.

Some products sell out or are available in limited quantities. If a product is unavailable, you can return later or contact info@margus.lv for guidance on a suitable alternative.

Возврат и уход за товарами

You may return unopened and unused products within 14 calendar days of delivery. Products must be in their original packaging with all hygiene and safety seals intact.

Opened cosmetics, skincare and supplements cannot be returned for hygiene and health reasons. This includes products with broken seals, opened caps or visible signs of use.

Email info@margus.lv with your order number, full name and the products you want to return. We will confirm eligibility and provide return instructions. For a standard withdrawal, the customer pays the direct return cost.

Товары, оплата и подарочные карты

Use our Shop Skin Concern and Shop by Ingredient categories as a starting point. Product pages explain key benefits and directions. If you are unsure, contact info@margus.lv and tell us about your skin goals and current routine.

Introduce one new active product at a time and follow the directions on its product page. Patch-test when appropriate, use daily sun protection and avoid combining strong actives unless the products are designed to be used together. Seek professional advice for persistent or medical skin concerns.

Choose €25, €50, €100 or €150 on our Gift Card page and complete checkout. The digital gift card and redemption details are delivered electronically and can be used for online purchases.

1. General Terms

By purchasing a MARGUS Gift Card, the Buyer agrees to these Terms & Conditions. Gift Cards may be transferred or given to another person. The Buyer is encouraged to inform the recipient of these Terms & Conditions.

2. Purchase and Validity

MARGUS Gift Cards are available for purchase online at www.margus.lv.

Each Gift Card is valid for 12 (twelve) months from the date of purchase. The validity period begins on the purchase date.

Gift Cards must be redeemed before their expiration date. Any unused balance remaining after expiration will be handled in accordance with applicable consumer protection laws.

3. Gift Card Redemption

Gift Cards are intended exclusively for the purchase of cosmetic and skincare products available at www.margus.lv. They are not valid for beauty treatments, consultations or other services.

To redeem a Gift Card, enter its unique code at checkout.

If the total order value exceeds the available Gift Card balance, the remaining amount can be paid using another accepted payment method.

If the order value is lower than the available Gift Card balance, the unused amount remains on the Gift Card and can be used for future purchases within its validity period.

Gift Cards cannot be used to purchase other Gift Cards.

4. Refunds and Returns

Gift Cards cannot be exchanged for cash, except where required by applicable law.

Customers who purchase Gift Cards online retain their statutory right of withdrawal where applicable under Latvian consumer protection legislation.

Products purchased using a Gift Card are subject to the store's standard return and refund policies and applicable consumer rights.

5. Gift Card Security

The Cardholder is responsible for keeping the Gift Card code secure. If a Gift Card is lost, stolen or suspected of unauthorized use, please contact MARGUS customer support.

6. Expiration and Deactivation

A Gift Card becomes inactive when its full balance has been redeemed or its validity period has expired, subject to applicable consumer protection laws.

7. Changes to These Terms

MARGUS reserves the right to update these Terms & Conditions. Updated terms will be published on www.margus.lv and will apply to Gift Cards purchased after the changes take effect.

Changes will not retroactively reduce customers' rights under previously applicable terms.

8. Customer Support

For questions regarding Gift Cards, including purchases, redemption, validity or remaining balances, please contact MARGUS through the contact details provided at www.margus.lv.

These Terms & Conditions are governed by the laws of the Republic of Latvia. Nothing in these Terms & Conditions limits consumers' mandatory statutory rights.