Shipping policy

MARGUS delivers orders in Latvia, Lithuania and Estonia. Available delivery methods may include parcel lockers, pickup points and courier delivery through partners such as Omniva, DPD, Venipak or another carrier shown at checkout.

Delivery methods and rates

Exact delivery options, prices and any free-delivery threshold are displayed at checkout after you enter the destination. This keeps the information accurate while our carrier agreements are finalised.

Estimated delivery time

Delivery within the Baltic states usually takes 1–4 business days after dispatch. Weekends, public holidays, weather, carrier workload and an incomplete address can affect timing. The delivery estimate is not a guaranteed appointment.

Order processing and tracking

When your order has been dispatched, tracking details are sent by email or SMS where supported by the carrier. Please check that your email address and telephone number are correct before completing checkout.

If tracking has not updated for several business days, contact info@margus.lv with your order number.

Returns and refunds

14-day right of withdrawal

You may withdraw from an eligible online purchase within 14 days after receiving the goods without giving a reason. Email info@margus.lv before the deadline with your name, order number and a clear statement that you wish to return the item.

After notifying us, send the eligible goods back without undue delay and no later than 14 days. We will provide the return instructions and destination. Do not send a parcel before receiving the instructions.

Condition of returned products

You may inspect a product only as you would in a physical shop. Please return it complete, securely packed and with the original packaging where possible. You may be responsible for diminished value caused by handling beyond what is necessary to establish the product’s nature and characteristics.

Hygiene and health exceptions

For health protection and hygiene reasons, sealed cosmetics, skincare, personal care products and supplements cannot be returned after the seal has been broken where the product is not suitable for return. This does not affect your rights if a product is defective, damaged or incorrect.

Return costs

For a standard withdrawal, the customer pays the direct cost of returning the goods. If we supplied a damaged, defective or incorrect item, MARGUS covers the reasonable return cost or provides another appropriate solution.

Refund timing

When a return is approved, the refund is issued to the original payment method. We may withhold reimbursement until we receive the goods or proof that they have been sent. Your bank or payment provider may need additional time to display the refund.

Damaged or incorrect orders

Contact info@margus.lv as soon as reasonably possible and include the order number, a description of the problem and clear photographs where relevant. Keep the packaging until we confirm the next step.

For full contractual information, see our Terms & Conditions.