Terms & Conditions

Last updated: 25 September 2026

1. Seller information

The online store margus.lv is operated by SIA VALUE SOLUTIONS, registration No. 40103911405, VAT No. LV40103911405, registered address A. Čaka iela 64-3, Riga, Latvia, LV-1011 (“MARGUS”, “we”, “us”).

Email: info@margus.lv
Telephone: +371 2958 68 74

2. Scope

These Terms apply to purchases made through margus.lv. By placing an order, you confirm that you have read these Terms and the policies linked at checkout. Mandatory consumer rights under Latvian and European Union law continue to apply.

3. Products and information

We aim to display product descriptions, ingredients, images and availability accurately. Packaging, colour and design may change, and product photographs can vary slightly from the item received. Always read the label and current instructions supplied with the product before use.

Content on the website is general information and does not replace medical advice, diagnosis or treatment. Stop using a product if you experience a concerning reaction and seek advice from an appropriate healthcare professional.

4. Prices

Prices are shown in euros (EUR) and include applicable taxes unless stated otherwise. Delivery charges are shown before the order is placed. We may change prices and promotions, but changes do not affect an order already confirmed.

5. Orders and contract formation

After checkout, you will receive an automated acknowledgement. A sales contract is formed when payment is confirmed and we send the order confirmation. We may contact you if information is incomplete or if an item unexpectedly becomes unavailable. If we cannot fulfil a paid order, the affected amount will be refunded.

6. Payment

Available payment methods are displayed at checkout and can vary by country, device and payment provider. Payment must be completed using one of the methods offered in checkout. More information is available on our Payments page.

7. Delivery

We currently plan delivery in Latvia, Lithuania and Estonia through parcel lockers, pickup points or couriers such as Omniva, DPD and other available partners. Exact methods, rates and free-delivery thresholds are shown at checkout.

The usual delivery estimate within the Baltic states is 1–4 business days after dispatch. This is an estimate and may be affected by weekends, public holidays, weather, carrier delays or an incorrect address. Please check the confirmation email and tracking information.

8. Right of withdrawal and returns

A consumer may withdraw from an eligible online purchase within 14 days after receiving the goods without giving a reason. To exercise this right, email info@margus.lv before the deadline with your name, order number and a clear statement that you wish to withdraw.

After notifying us, return the eligible goods without undue delay and no later than 14 days. Unless the item is defective, damaged or incorrect, the customer pays the direct return cost. We may withhold reimbursement until the goods are received or proof of return is provided.

You may inspect an item only as you would in a physical shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning.

For health protection and hygiene reasons, the right of withdrawal does not apply to sealed cosmetics, personal care products or similar goods once their seal has been broken, where the goods are not suitable for return. Other statutory exceptions may also apply.

When withdrawal is valid, we refund the product price and the cost of the least expensive standard outbound delivery option offered for the order. Extra charges for a more expensive delivery method are not refundable.

9. Damaged, incorrect or non-conforming goods

Check your parcel promptly. If an item is damaged, incorrect or appears non-conforming, contact us with the order number and clear photographs where relevant. Statutory consumer rights and the legal guarantee for goods remain unaffected.

10. Gift cards

Online store gift cards are delivered electronically and can be used for eligible purchases on margus.lv according to the conditions shown on the Gift Card page. They are not automatically valid for salon treatments.

A treatment gift voucher is arranged separately after consultation with MARGUS. Treatments take place only at THE SKIN, Antonijas iela 9, Riga, by advance appointment. The recipient must agree on the treatment and appointment time before the service is provided.

11. Professional treatments

Submitting a treatment request does not create an appointment. An appointment is confirmed only after MARGUS agrees the procedure, date and time with you. Suitability for cosmetic or injectable treatments is assessed individually, and a treatment may be postponed or declined where appropriate.

12. Personal data

We process personal data as described in our Privacy & Cookie Policy. Payment information is processed by the payment service selected at checkout; MARGUS does not ask you to send full card data by email or contact form.

13. Intellectual property

Website text, design, photographs, logos and other content belong to MARGUS or are used with permission. They may not be copied or used commercially without prior written consent, except where permitted by law.

14. Liability

Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights. To the extent permitted by law, MARGUS is not responsible for indirect loss or for delay caused by events outside reasonable control.

15. Complaints and applicable law

Please contact info@margus.lv first so we can try to resolve a concern. These Terms are governed by Latvian law, without depriving an EU consumer of mandatory protections in their country of residence. Consumers may also contact the Latvian Consumer Rights Protection Centre (PTAC) or use other applicable out-of-court dispute procedures.